Cancellations - Camping Isla de Ons

- Modifications: All modifications requested by guests must be sent in writing to modificacionesons@vioviajes.com at least 15 days in advance and will be subject to availability. Modifications are understood as: change of dates, shortening or extending a stay, change in the number of people staying, booking name change, change in transfer schedules, changes in the ports of arrival and departure, etc.

- Cancellations: To get a full refund, all cancellations requested by guests must be sent in writing to modificacionesons@vioviajes.com at least 7 days in advance. Giving notice less than 15 days in advance will incur a cancellation fee equivalent to 100% of the amount paid. The e-mail sent must include the following information: Accommodation booking reference number, ferry booking reference number, date of arrival and departure of the booking, name, surname(s) and national identity card of the booking holder and your bank account no. using the IBAN format to process the refund.

In the event of a cancellation due to force majeure (medical emergency, court case or other duly justified reason), the amount paid will be refunded provided that official proof is provided. In this case, a change of dates is possible provided there’s availability.

When the organiser is responsible for a cancellation, a full refund of the amount paid will be made.

 

More info

Download the pdf of the Combined Travel contract